Welcome to the Policy & Procedure guide for JetIRC
Opers...
Topics covered:
Expected Behavior on JetIRC
While the JetIRC Network is tolerant of just about any activities, we will
NOT put up with abusive or negligent Opers. You are
expected to remain courteous to Users and fellow Opers alike. The
exception, of course, comes when a User is out of line (see
Killing).
Please circulate and idle in lots of channels. This makes it look
"busier" on the network, and the channel owners will appreciate this.
However, unless specifically invited to do so, do not op
yourself in a channel that is not yours. If it is absolutely necessary
to perform a needed task, then you may do so. This is an issue of
respect for the people that make this network grow.
It is helpful to also idle in #Help
and #JetIRC because users who need help are told to join these
channels. It looks good if there's at least one
person there that can actually help them...
IRCops, in general, are expected to follow the same rules as any
other user. You have the power to bend or break those rules,
but may only do so if there is
no other alternative! If you break a network rule and a complaint is
made against you, you will be required to justify your actions. Keep
logs, because if the complainer has logs and you don't, you're screwed.
Action will be taken against IRCops who violate network rules without proper
reason. This can result in anything from a reprimand, to losing your
rank, losing your O:Line, or even being banned from the network (serious
cases).
All Opers are expected to visit the IRCop area of the website
regularly -- as in once a month or more! Important news
will be posted in this area, as well as notices about meetings and so on.
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Use of GETPASS
Only SAs and above can use GETPASS. (See the
OperServ Help section on GETPASS
for syntax, if you have access). The procedure for using
GETPASS is as follows, and is not to be deviated from.
For Nickname Passwords
1. ONLY give out a user's password if you are ABSOLUTELY sure that
they are who they claim to be.
2. Use the /whowas <nick> command to find their last couple
of host masks. Then use /whois
to see the current host mask.
3. If the host masks match up closely enough, you may release the
password.
4. If you are ever unsure, please refer them to a Network
Admin.
For Channel Passwords
1. First have them identify for their nick (if they haven't already).
2. Check /chanserv info #channel to determine the name of
the founder.
3. If the user you're talking to is not the founder... Tell
them to go find the real founder.
4. If they have identified for the nick, and they are
the founder, you may release the password.
5. If you are ever unsure, please refer them to a Network Admin.
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Other Oper Duties
All SOPs and SAs are to idle in #JetIRC and check in
with #Help as often as possible whenever they are online.
Failure to do so can result in a loss of Services OP privileges.
Please check in that channel from time to time, as this is where
Users go when they loose their passwords or need help.
SOPs have the right to add akills. Referrals for permanent
kills (and/or Klines) are to be sent to a
Network Admin. You can also email them to
kline@jetirc.net
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Killing Users
Killing a User is serious. All kills are logged, as are all
other commands. IRCops that go on a "rampage" will quickly find
themselves without an O:Line ...
In most circumstances, you will find you want to kill a User because they
are being an idiot... Unless they are seriously irritating others by private
message (kick/ban them from the channel otherwise) and/or are advertising
another Network, they should at least be given the opportunity to stop.
A warning to the offending user is preferred. If they do not stop
their activity, then you may kill them.
Unless you are an SOP, akills are impossible. Klines
and Permanent AKills are likewise prohibited to anyone other than a
Network Admin.
If you feel a users needs akilling, please ensure you put a
reason, a date of the kill, and the email address
abuse@jetirc.net
into the reason field of the akill.
eg: /operserv akill add mask@*.mask.* Harassing
.........Users 15Jan01 - To dispute email
.........abuse@jetirc.net
Note that akills last for 7 days and then automatically
expire. If you feel the user should be permanently killed, either
email
abuse@jetirc.net or memo a Network Admin.
Same goes for Kline or GLine.
It is this network's policy to avoid adding Klines or GLines.
They are usually more trouble then they're worth -- however, if the need
should arise, a GLine should be used instead of Kline. Gline
will ban across the entire network, while Kline is specific to one server.
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Helping Users
It is the duty of all Opers to help Users whenever
needed. The exception to this could be if the User is being an ass and
no matter how much you explain the answer to their question, they just don't
get it... Try for a while, but if you are getting nowhere, refer them to
someone else.
If a user asks a question you can't answer, refer them upwards.
Please take the time to get to know who the higher-level Opers are (SOPs,
SAs, Admins). If in doubt, refer to the
Who Can Help Me Online? page.
Also, you can save a lot of time by simply referring users to this
website for help.
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